Town of Cleveland Bills:   Issued the end of every month.  $100 deposit & picture I.D. are required to establish service.  There is a $50 charge to cut water on or off after 3:30 p.m. or on weekends unless it is an emergency.  For emergencies after 4:30 p.m. or on weekends, call the Rowan County Communications Center at 704-216-8500 so they can alert the Police Officer on duty. 

eBilling/OnlineBill Pay - Starting August 12, 2013, Town of Cleveland customers will be able to make payments online and/or receive their monthly bill electronically.  There is no charge to receive your bills electronically.  To sign up to receive your monthly bill electronically, select "View eBill/Online Bill Pay" on the main menu.  You will need to register to create a user ID and password.  Your 4 digit account number and PIN number (a 5 digit number in the top center of the printed bill) will be needed.  Customers can pay their bill online by means of either a credit or debit card with a VISA, MasterCard, Discover or American Express card.   ***Credit and debit card payments are only accepted online.  Cards are not accepted at Town Hall***  There is a .35 transaction fee and a 3% credit/debit card fee for each transaction.  The fees are paid directly to the Merchant Provider and not to the Town of Cleveland.  Please allow 2 to 3 business days for your payment to be posted to your account.  ***You do not have to pay your bill online if you receive your bill electronically.  Payments can be made by mail, in the dropbox at Town Hall or in person at Town Hall.

If you want to pay your bill online, but do not want to get your bill electronically, select "View eBill/Online Bill Pay" on the Main Menu.  Choose "Pay Other Items" instead of "View & Pay Bills", then enter your account number and amount to pay and submit payment.  The fees stated above apply.